Vocabulary a meeting

 Arrab¡nging a meeting

Attends the meeting:Atendre la reunio

Break.Desc

Busy:Ocupat

Check your calendar:Revisa el teu calendari

Confirm.Confirmar

Convenient:Comode

Equipment:equipaments

Free:lliure

Give a presentation:Agafar una presentacio

hold a meeting:Reunirse en una reunio

Light refreshments:

Make arrangements:Fer arreglos

Pack:paquet

Participants:Participants

Previous commitment:Previ al compromis

Schedule:Programar

Sharp:Puntaul

Take a place:Agafa un lloc

Tiend up:

Video conferencia:Video trucada

RESCHEDULING

Alternative date:una data diferent

Appoinment:Cita

Arrange:Organitzar

Cancel:Cancelar

Feel ill:Trobarse malament

get lost:S'ha perdut

got the dates mixed up:Ficar dates barreigades

Held up in traffic jam:Retengut en un atasc

Leave...urgently:Surt,es urgent

Participate:Particpiat

Postpone:pospondre

Reorganisme:Reorganitzar

Reschedule:Reprogramar

Running late:Arrivar tard

Suit:Traje

Switch:Interrompre

TIME

Half past:i mitja

o'clock:En punt

Quarter past:i quart

quarter to:3 quart

Ten past:Deu pasades

Twenty to.Vinti...

Working and vocabulary

 4 

1-Thank you for calling.i'll b ehappy to assist you again in the future

2-i don't know what to do. What do you suggest?

3-I can't remember exactly what you ordered.I'll check my records.

4-The order hasn't arrived yet. It must be lost in the post

5

1-Yes

2-Yes

3-Yes

4-Yes

5-No

6-Yes

6

1-refund

2-Compensation

3-Faulty part

4-Losing business

5-Making noise

6-Dosen't fit

7-

1-CR

2-CR

3-C

4-CR

5-C

6-CR

7-C

8-C

Departaments

 

DEPARTAMENTS

Sales and Marketing departament:Departament de venta i marketing

(serveix per vendre i solucionar problemes amb els productes)

 IT Maintenance departament:Deparament:Departament de manteniment de hardware i software

(tracta de ajuda al client que tingui problemes amb el hardware i software) 

Accounts departament:Departament de comptes financers

(es tracte de gestionar els problemes financers a la empresa)

Human resources departament:Departament de recursos humans

(Per a persones interesades en un lloc de treball)

Costumer Relations departament:Departament de ajuda amb el client

(tracta de ajuda al client amb tot lo que li ha pasat,queixes,productes danyats etc...)

 COSTUMER SERVICE

Charge:Cargar

Complaint:Reclamacio

Costumer number:Numero 

Damaged: Danyat/da

Discuss it: En parlem

Enquiry: Consulta

Get back to you: Tornar-te’n a parlar

Hold the line: No tanquis, espera

Opening time: Horari d’obertura

Overcharge: Sobrecàrrec

Quote: Pressupost

Satisfied: Satisfet/a

Shipping date: Data d’enviament

COMPLAINTS

• 
  

• Assist: Assistir / Ajudar

• At our expense: A les nostres despeses

• Check my records: Consulta els meus registres

• Compensation: Compensació

• Credited our account: Ha estat abonat al nostre compte

• Defect: Defecte

• Doesn’t fit: No encaixa / No és de la mida correcta

• 
  

• Error: Error

• Faulty part: Peça defectuosa

• Losing business: Perdre clients / Perdre negocis

• Lost in the post: Perdut durant el enviament

• Make a claim: Fer una reclamació

• Making a noise: Fent soroll

• Missing a part: Falta una peça

• Refund (n): Reemborsament

• Refuse: Rebutjar

• Return: Tornar / Devolució

• Suggest: Suggerir

• The wrong item: L’article incorrecte

• Under warranty: En garantia

Vocabulary Builder

PHONE CALLS

As soon as posible:Lo mes rapid posible

Avoid:Evitar

Be careful:Tingui cuidado

Caller:Trucant

Contact:Contacte

Dial a number:Marcar un numero

Engaged:Compromes

Extension number:Numero d'extencions

No reply:Sense responsta

On the line:En la linea

professional:Profesional

Put you throught:Ficat a traves de...

Remind:Recorda

Repeat:Repeteix

Ring back:De volta

Speak up:Parlar fort

State:Estat

Wrong number:Numero equivocat

ANSWERING CALLS AND TAKING MESSAGES

Cut off:Tallar

Deal with:Tractar amb...

Expect:Observar

Hang up:Colgar

In a meeting:En una conversacio

Interrup:Interrompre

Leave a message:Deixa el misatge

Line is busy:Linea ocupada

On holiday:De vacances

Out of the office:Fora de la oficina

Out of town:Fora de la ciutat

Put you on hold:Ficarte en espera

Return your call:Torna a la teva trucada

Speel that:Deletreija allo

Take a message;Agafa un misatge

Take down:Agafa abaix

Transfer:Transferir

Unavailable:No disponible

Urgent:Urgent

5,6,7,8 and 9 exercise book

 5

1-I'ts important to follow instructions when you assamble a computer.That way won't make any mistakes

2-Make sure you back up your data every day,in case your get a virus

3-You need to install anti-virus software to protect the system

4-Invent a new password with 10 letters and numbers

5-If the computer crashes when you're working on shometing, you may lose all your information

6-The file has probably been deleted, but let me see if can recover it

6

1-when I work off-site,I have to drive to diferent places

2-Let's use the lift.The meeting is on the 30th floor

3-The keys are ready for you to collect from the hotel recepcion

4-Pay for your car parking at the exit when you leave

7

1-Post office

2-train station

3-library

4-sport center

5-factory

6-airport

7-departament store

8-shooping store

8-

1-G

2-A

3-B

4-D

5-F

6-E

7-C

9

1-You need to run a virus scan

2-My office is at the end of the corridor

3-The office building is on your left

4-I'll meet you outside the sports centre

5-My sister work at the post office

6-The library is next to the train station

7-Just insert the disc and follow the instructions

8-At the end of the day, make sure you do a backup

5,6,7,8

5

1-Power button

2-volume control

3-loose connection

4-Control panel

5-Mute box

6-No signal messa

6

1-Press and hold

2-Restart

3-Reconect

4-freezes

5-replace

7

1-log off

2-reinstall

3-reopen

4-reconect

5-shut down

8

1-C

2-B

3-A

4-B

5-A

Vocabulary builder

 Troubleshooting

CONTROL PANEL:PANEL DE CONTROL

LOOSE CONECTION:PERDIDA DE CONEXIO/CONEXIO DEBIL

MUTE BOX:CAIXA SILENCIOSA

NO SIGNAL MESSAGE:MISATGE DE NO TINDRE SENYAL

POWER BUTTON:BOTO DE ENJEGAR

VOLUME CONTROL:CONTROL DEL VOLUM

Verbs

FREEZE:CONGELAT

LOG OFF:DESCONECTARSE

MAKE SURE:VERIFICAR

PRESS AND HOLD:PRESIONAR I MANTENDRE

RECONNECT:RECONECTAR

REINSTALL:REINSTALAR

REOPEN:REOBRIR

REPLACE:REMPLACAR

RESTART:REINICIA

SHUT DOWN:TANCAR

Troubleshooting:

ANTI-VIRUS SOFTWARE:PROGRAMA ANTI-VIRUS

BACK UP:TORNAR

FOLLOW INSTRUCTORSSEGUIR LES INSTRUCSION:

LOSE:PERDUA

PASSWORD:CONTRASEÑA

RECOVER:RECUPERAR

Places around town

AIRPORT:AEROPORT

DEPARTAMENT STORE:TENDA DE DEPATAMENT

ENTRANCE:ENTRADA

EXIT:SURTIDA

FACTORY:FABRICA

GROUND FLOORPLANTA BAIXA

LIBRARY:BIBLIOTECA

LIFT:ASCENSOR

OFF-SITE:FORA DEL LLOC

ON-SIFT:DINTRE DEL LLOC

POST OFFICE:OFICINA DE CORREUS

RECEPTION:RECEPCIO

SHOOPING CENTRE:CENTRE DE COMPRA

SPORT CENTRE:CENTRE DE ESPORT

STAIRS:ESCALERA

TRAIN STATION:ESTACION DE TREN

Directions

AT THE END OF THE CORRIDS:AL FINAL DEL PASILLO

GO STRAIGHT:ANAR RECTE

ON YOUR LEFT/RIGHT:EN LA TEVA  DRETA/ESQUERRA

OPPOSITE:

TURN LEFT/TURN RIGHT: GIRA A LA DRETA/ESQUERRA